SUNRISE 2 SUNSET VACATION HOMES RESERVATION TERMS AND CONDITIONS
NOTE: By placing a reservation with SUNRISE 2 SUNSET LLC, you are agreeing to the terms and conditions as follows
I. Deposit and Payment
Upon booking, full payment is required, including the refundable security deposit. All payments can be made via credit or debit card. Once you have placed your reservation, a confirmation package will be sent to you via e-mail. Your payment must be returned with your signed rental agreement and photocopy of your driver's license and/or passport within ten (3) days of placing your reservation.
II. Cancellation Policy
Any cancellation of a booking by the client must be in writing and is subject to the following cancellation charges:
• From 4 – 8 weeks before arrival date = 50% loss as cancellation fee
• Less than 4 weeks before arrival date = 100% loss as cancellation fee
• Please note you also have the right to one date change subject to availability and Sunrise 2 Sunset’s discretion; Please see statement below:
If you need to cancel and are able to notify us over 8 weeks prior to your arrival date, we will be more than happy to apply your deposit to a future reservation. One booking date change will be allowed if your cancellation notice is over 8 weeks prior to the original arrival date.
• NO REFUNDS WILL BE GIVEN IF GUESTS ELECT TO LEAVE THEIR PROPERTY EARLY OR NO-SHOW
We reserve the right to substitute comparable accommodations without notice or liability, should a property become unavailable for the following reasons:
• The home is no longer available for your dates of travel
• The home is no longer under our management during your scheduled dates of travel
• There are emergency maintenance issues (i.e. inoperable air conditioning) that would prohibit us from putting guests in the home.
If comparable accommodations are not available, renter will have the option of selecting from available properties at the published rate or receiving a complete refund of monies paid. No additional reimbursement or compensation is available in these circumstances.
IV. Damage to Homes
Damages, Security Deposit and Damage Waiver. Upon making full payment for the rental a House Damage Waiver (HDW) in the amount of $75.00 will be made available* to Guest to cover damage to the Premises caused by Guest in excess of normal wear and tear.
A Guest that has purchased HDW will not be obligated to pay for loss or damage to the contents of the Premises during Guest's stay up to an aggregate amount of $500.00 per stay (from the date of check in to the date of check out), but will be fully liable for all losses in excess of $500.00. For those Guests purchasing HDW, certain conditions apply:
HDW coverage does not include intentional acts of a Guest, gross negligence or willful conduct, any damage Guest has failed to report to Sunrise 2 Sunset management prior to or upon check out, normal wear and tear, and damage or loss caused by a pet or other animal brought onto the premises by Guest. HDW only applies to the direct physical loss or damage to the covered property and does not cover loss of use of such property nor does the waiver apply to loss or damage to any property owned by or brought on to the premises by Guest. Guest must report all damage Immediately to Management. As used herein, "Immediately" means within 24 hours of the loss, and, in all cases, prior to check out. Sunrise 2 Sunset shall, in its sole discretion, determine the extent of repairs necessary to correct any damage caused by Guest. HDW is void if Guest fails to report damage to the Premises Immediately.
Purchase of the HDW is optional. Sunrise 2 Sunset Management encourages the purchase of the HDW to cover those circumstances that may arise during Guest's occupancy and are purely accidental. If Guest elects not to purchase the HDW, Sunrise 2 Sunset Management will require a refundable Security Deposit in the amount of $350.00 for 3, 4 and 5 bedroom properties or a $500.00 Security Deposit for 6 and 7 bedroom homes. The security deposit does not relieve Guest of liability for damages that exceed the amount of the security deposit.
In the event of any dispute relating to damage to the Premises, the parties agree that said dispute will be resolved in the appropriate state court having jurisdiction in Osceola County, Florida and the prevailing party shall be awarded its reasonable attorney's fees and costs against the non-prevailing party both at the trial and appellate level. Formal service of process is waived and may be accomplished by certified mail, return receipt requested or DHL or any other international method of mail delivery with a receipt showing delivery. Service shall include a copy of any relevant complaint and summons.
While guests are not expected to clean the homes, it is a condition of your reservation that you agree to leave the home(s) in a tidy and acceptable standard. An unacceptable standard is defined a leaving the home measurably different from check in. This includes, but is not limited to, moving furniture, leaving behind large quantities of personnel possessions or trash, or not cleaning up vomit or other bodily fluids.
If a house sustains damage and /or is not left in an acceptable standard upon checkout, as defined by the management company, the guests are legally responsible to reimburse the management company / owner for the expense in rectifying the problems. It is a term and condition of your reservation that you agree for your credit card to be debited for this amount. Upon request the management company will furnish guests with invoices for work done.
For all homes, a short stay cleaning fee is assessed based on the size of the home for any stay of Five (5) nights or less.
VI. Check In and Check Out
Check in begins at 4:00 p.m. The guest may check with the management company to see if the home is available early. An early check-in is NOT guaranteed, and early check-in fees may be applicable.
Check out is by 10:00 a.m. at the latest. If you fail to check out by 10:00 a.m., Sunrise 2 Sunset reserves the right to charge your credit card an additional night's stay. Towards the end of your stay you may request late check out, however we do not guarantee this will be possible and late check-out fees may be applicable.
VII. Minimum Stay Length
During peak season, including Easter and Christmas, we have a 5-night minimum stay for all properties. Management may work with you if you have a shorter stay, but it is at the discretion of the management company. In addition, all 6-bedroom homes will be restricted to Saturday-to-Saturday rentals. Reservations on any size property may be made for shorter periods of time, depending upon property availability. Contact our office for information about specific properties and dates.
VIII. Property Occupancy Limits
The maximum number of persons allowed in each property is stated in the property description on the website. Children are counted. This represents the total number of people allowed to occupy the property inside or outside, day or night.
Please note that the State Regulations restricts the number of occupants permitted to stay in vacation homes. These are:
3 Bedroom Pool Homes: 8 People
4 Bedroom Pool Homes: 10 People
5 Bedroom Pool Homes: 12 People
6 Bedroom Pool Homes: 13 People
7 Bedroom Pool Homes: 14 People
Please note that the state authorities monitors this law and that they have the powers to spot-check homes at any time for infringement. In the event of higher occupancy than that permitted, you will be required to vacate the property immediately. If this occurs, there can be no refund of the rental payment and any deposit paid will be forfeited.
Guests are asked to keep the amount of vehicles limited to the minimum parking spaces available per home. Condo and Town Home parking spaces are limited to two (2) spaces. Homes are based upon driveway size. Parking in the street is not allowed. For all communities, parking in the yards is prohibited and vehicles may be towed. Additional parking is usually found at the community clubhouse areas.
IX. Minimum Age
We require that there is at least one person over the age of 25 years in each house reserved. Guests found breaking this condition will be required to leave the property and no refund of any sort will be given.
X. Swimming Pool
If property has a private swimming pool, the owners do not accept any liability for any injury, however caused, as a result of the use of the pool. Guests are specifically requested not to allow unsupervised children to use the pool. Local laws apply.
XI. Pool Heating
We ask you to please read these details carefully if you are considering booking a home with a heated pool as there are specific guidelines:
Pool heating must be booked in advance of arrival to be guaranteed – as not all the properties have a pool heater. There is a supplement charge for pool heating on a daily basis. Pool heating, if required, must be ordered for the entire length of your stay, and will not be available for just part of your stay.
During winter months, pool heaters will generally heat the pool to around 85 degrees Fahrenheit. If the air temperature lowers to 60 degrees or less, then although the heater operates for longer hours than in warmer weather, they will not be very effective and the water temperature will not reach comfortable temperature. We regret that in these circumstances a refund of part or the entire supplement paid is not possible and your understanding of this important matter is an essential part of this reservation. Pool covers are provided at the owner's discretion. If your pool home does not have a pool cover, none will be provided.
XII. No Smoking, Pets, Illegal / Illicit Activities or Firearms
All homes are non-smoking properties. If you smoke we request that you do so outside in the driveway or parking lot. If you do smoke inside the property you will be charged $500.00 to have the house shampooed and deodorized. Thank you for your cooperation.
Please note that pets are not permitted in our homes. If it is discovered that a pet has been in a home, there is an automatic charge of $500.00 to cover the cost of professionally cleaning all carpets and upholstery. There is an additional charge should a pest control company's services be required. You will also be asked to leave the home, forfeiting your stay and any payments or deposits made.
Firearms of any kind are prohibited in our vacation homes. If a firearm is discovered in your home, you will be asked to leave, forfeiting your stay and any payments or deposits made.
Illegal or illicit activities will not be tolerated. Guests will be evicted from the home forfeiting all booking payments and deposits made. If necessary, illegal or illicit activities will be prosecuted to the fullest extent of local area, state and federal governing law.
Trash collection days will be posted within the home for your review. Trash must be placed in the bins provided and must be taken to the bin by 7:00 am the morning of collection. If there is excess of trash on departure due to not putting trash out, there will be a $50 pickup charge.
XIV. Telephone Service
Each home is equipped with telephone service. In most cases, unless otherwise noted, the phone service has been limited to the local calling area. For long distance calls, a credit card or phone card (which can be purchased at any local gas station or supermarket) will be required.
XV. Consumable Items
In making your reservation with Sunrise 2 Sunset, you understand that your vacation will be self catering in nature. We do not provide consumables items. We provide one roll of toilet tissue per bathroom at the beginning of your vacation. These will not be renewed. It is the responsibility of the guest to provide items such as hand soap or liquid, dishwasher powder or liquid (see folder in vacation home), laundry detergent, toilet tissue, cleaning agents, shampoo etc.
XVII. Construction Work
Guests recognize that Central Florida and, in particular, the Walt Disney World® area is continually growing and expanding. As a result there may be construction work in progress. Guests accept as a term of their reservation that construction work may be present near their vacation homes. If this occurs, guests may ask that they be moved to a new vacation home. However, this is only a request and cannot be guaranteed. Compensation will be refundable only at the discretion of Sunrise 2 Sunset and there is no right to compensation on the part of the guest.
Florida is a tropical state and as such insects and small creatures are inevitable and are not a cause for complaint. Their presence is no reflection on the cleanliness of the property. The home is treated regularly as part of a pest and termite control program. We advise you to keep all windows and external doors closed whenever possible; not only will this help keep bugs from the property, but it will also enable the air conditioning unit to function more efficiently.
XIX. Travel and Health Insurance
Guests are advised to have appropriate travel/medical insurance in force for the period of rental. All matters arising with regard to loss or injury should be directed to the respective insurance company.
XX. Personal Safety
The owners cannot accept any liability for your personal safety during your residency at the rental property. Guests are reminded to exercise care as to personal safety of themselves and all-party members. Whenever possible, valuables should be left secure and out of sight. Always supervise children in pool areas.
XXI. Special Conditions
As managers and owners of the properties, we, our servants or agents, will not be liable for any loss or delay occasioned by any of the following; strikes, riots, political unrest, war or the threat of war, terrorist activities, industrial disputes, fire, flood, technical/weather problems to transport, aircraft, closure of airports, or any other event beyond the owner's control.
XXII. Responsible Party
The person who makes the reservation and whose name is on the confirmation documents is the lead name (Party Leader). The lead name must travel with the group. The lead name is solely responsible for the reservation. This includes but is not limited to responsibility for damage to homes and making payment at check in and payments for deposits. We will only take instructions relating to the reservation from the lead name. Please note that the lead name will be responsible for payment for damage etc, even if they did not cause it, if it was caused by a member or their party/group.
XXIII. If We Cancel Your Reservation
In the event of circumstances beyond our control requiring us to cancel a reservation, i.e. acts of God, civil disturbances, riots, flood, drought, fire and legislation, only repayment in full of any monies paid in respect of the reservation will be made. We will do everything in our power to find suitable alternative accommodation, however we can accept no liability whatsoever in respect of any loss or damage sustained by the hirer in these circumstances.
XXIV. Maintenance Issues
Our main priority is to please you. As with all properties, our homes encounter unexpected maintenance problems from time to time. If this occurs, we will do everything within our powers to fix the problem within twenty-four hours of it being reported. It is a term of your reservation that you accept things go wrong and cannot always be fixed during your stay or within 24 hours. If this should happen refunds will only be given at the discretion of Sunrise 2 Sunset. The ONLY exception to this is if the air conditioning fails or if there is a power outage. However, refunds will only be applicable if the power outage was the fault of Sunrise 2 Sunset and not a problem with the utility provider.
XXV. Guest Registration Form
The Party Leader is required to complete the Guest Registration Form included in this Rental Agreement. This registration form will be submitted with the additionally required documents from this Rental Agreement and a clear and readable copy of the Party Leader's valid credit card will be provided per the terms of the Guest Registration Form.
XXVI. Rental Agreement/Guest Registration/ Terms and Conditions
Any and all items described in the Rental Agreement pages, Guest Registration pages and Terms & Conditions pages make up the ENTIRE guest Rental Agreement. Any and all items no matter which page of the agreement they are on, are applicable to the Party Leader and their guests, no exceptions.